Thank you for choosing Sarai Assist for your fashion and apparel needs! This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website.
1. Shipping Methods and Costs
- Shipping Method: We offer standard shipping for all orders placed on Sarai Assist.
- Shipping Fees: Shipping fees are calculated based on the delivery address and the size/weight of the products. The total shipping cost will be displayed during checkout before you complete your order.
- Cash on Delivery (COD): All orders are processed using the Cash on Delivery (COD) payment method. Payment will be collected at the time of delivery. We do not accept any other payment methods.
2. Delivery Time
- Processing Time: Orders are typically processed and dispatched within 1-3 business days after the order is confirmed.
- Estimated Delivery Time: Once your order is dispatched, delivery typically takes 5-7 business days depending on your location. Delivery times may vary based on courier services, regional holidays, or unforeseen circumstances.
- Delivery Delays: While we aim to deliver your orders promptly, occasional delays may occur. We are not responsible for delays caused by third-party shipping carriers.
3. Shipping Areas
- Unfortunately, we do not offer international shipping at this time.
- Delivery to remote areas may take longer than usual.
4. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to track the status of your delivery.
- You can use the tracking number provided to monitor the delivery progress on the courier’s website.
5. Shipping Address
- Accurate Information: It is important that you provide accurate and complete shipping information at the time of order. We are not responsible for any delays or non-delivery if the information provided is incorrect or incomplete.
- Address Changes: Once the order is placed, we cannot change the shipping address. Please review your details carefully before finalizing the purchase.
6. Failed Delivery
- If the delivery fails due to an incorrect address or the customer is unavailable to receive the order, we may attempt to re-deliver the package or contact you to arrange another delivery. Additional shipping charges may apply in the case of re-delivery.
7. Customs and Duties (If Applicable)
- Since we only ship customs and duties are not applicable at this time. However, for international shipments (if applicable in the future), customers may be responsible for any customs fees, duties, or taxes as per local regulations.
8. Lost or Damaged Items
- Lost or Missing Items: If your order is lost or has not arrived within the expected delivery time, please contact us immediately. We will investigate the issue and work with the delivery service provider to resolve it.
- Damaged Items: If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will assist you in arranging a return or exchange at no additional cost to you.
9. Shipping Restrictions
- We reserve the right to restrict or cancel shipping to certain locations or addresses where we may face logistical challenges or security concerns.
10. Contact Us
If you have any questions or need assistance with your order or delivery, please feel free to contact us at: [email protected]