At Sarai Assist, we are committed to providing high-quality fashion and apparel products. If for any reason you are not satisfied with your purchase, please review our return and refund policy below:
1. Return Policy
We accept returns for items purchased from Sarai Assist under the following conditions:
- Return Period: You may return the product within 7 or 14 days from the date of delivery.
- Condition of Return: The item must be unused, unwashed, and in its original condition, with all tags and packaging intact. We cannot accept returns for items that have been worn, washed, or damaged after delivery.
- Non-returnable Products: Some products may be non-returnable, such as intimate apparel, or items marked as “Final Sale.” Please check the product details for specific return information.
2. How to Return a Product
To initiate a return, please follow these steps:
- Provide Details: Include your order number, a description of the product, and the reason for the return.
- Return Approval: Once we receive your return request, we will provide you with further instructions for returning the product.
- Return Shipping: You are responsible for the return shipping costs unless the product is defective or incorrect. Please ensure that the product is securely packaged when returned.
3. Refund Policy
- Cash on Delivery (COD): Since we only offer the Cash on Delivery (COD) payment method, refunds will not be processed to any payment method. Instead, we will issue the refund in the form of cash.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us as soon as possible. If the exchange is approved, we will arrange for a new product to be shipped to you. The item being exchanged must meet the same return conditions mentioned above.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs and arrange for a replacement or refund of the product.
6. Exclusions
- Products that have been used, altered, or damaged after delivery are not eligible for return or refund.
- Items purchased during sales or promotions may have different return conditions, so please review the product details carefully.
7. Contact Us
If you have any questions or concerns regarding returns, refunds, or exchanges, please feel free to contact us: [email protected]